Refunds & Exchanges
Due to limited stock, we are unable to offer refunds, exchanges, or cancellations. Please confirm your selection carefully before completing your purchase.

Pre-Orders
Pre-orders allow you to secure items scheduled for future release, helping you avoid missing out on popular products. Each pre-order collection will have its own estimated shipping date, which may vary. We will do our best to provide updates on any changes.

Note: Pre-order items require a lead time of 6 to 8 weeks for fulfillment.

Pre-Order Terms & Conditions

1. Pre-orders require full payment at checkout.
2. Due to the nature of pre-orders, cancellations are not permitted.
   
3. We aim to meet estimated shipping dates but cannot guarantee availability within 6-8 weeks. Orders will ship as soon as items become available.
   
4. Please note that delays beyond 8 weeks may occur due to factors beyond our control, such as customs or shipping disruptions.
   
5. We recommend placing a pre-order only if you are comfortable with the potential wait time.
   
6. Orders that include both in-stock and pre-order items will ship together once all items are available.
7. Once our team receives the products, you will be notified via email. Processing will begin within 24 hours.
   
8. After processing, you will receive an email with your tracking number.

By placing a pre-order, you acknowledge and accept these terms.

Pre-Order Refunds & Exchanges
Due to stock limitations, we cannot offer refunds, exchanges, or cancellations for pre-ordered items. Please review your selection carefully.

Delivery
Orders typically ship within 7 to 14 days of purchase. Humnos handbags are hand-painted, making each piece unique and requiring additional time for completion.

• Verify your delivery address for accuracy, as changes cannot be accommodated post-purchase.
  
• Please use a secure address where your package can be received.
  
• You will receive tracking information via email once your order has shipped.
  

Our Mission
Our goal is to serve with excellence. Please use these terms as a reference to track the creation and shipping process.

By placing an order, you accept the terms and conditions above. We’re committed to fulfilling our part in providing quality products and service.

Thank you for your continued support. None of this would be possible without you!

Contact Us
For questions, email us at customerservice@humnos.org. Our team will respond within 24 hours.